Most small trophy orders are shipped within 1-2 business days! Larger orders production times may vary...please email us for a production time estimate. Most custom poker chip orders are about a week to a week and a half production time.
If you need your order within the next couple days, please contact us to make sure we have the item in stock, and to choose the correct shipping option.
International customers are responsible for any and all taxes/customs/duty charges that their countries charge. We do not have a way to find out or calculate what these charges may be.
Fedex Ground shipping takes 1-5 business days depending on your location. Orders are shipped from our facility in Northern California. From our experience, fedex ground shipping is quite reliable in terms of delivery time.
Items damaged in shipping will be replaced. We require a description of the damage to complete the insurance claim. We must be notified of damage within 7 days of receipt of merchandise. We accept returns only on items that are not personalized. We must be notified of any returns within 7 days of receipt of merchandise. Shipping charges will not be refunded, and customer is responsible for return shipping costs.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.